At Viper Printing we are committed to providing the highest levels of customer service and our online service is no exception:
We are committed to processing your orders as quickly as possible (and will notify you of any issues with your order as soon as possible once it has been placed) so that you are kept fully informed of how your order is progressing.
Automatic emails will be generated to update you on status updates confirming when your order has been dispatched.
If an item is held in stock it will be normally be delivered in 7 days. Where it is out of stock we will contact you to inform you of a dispatch date. Some products may take longer naturally due to their complexity and quality, however their lead times till be stated in their own product descriptions.
The price of delivery changes between products due to the size and weight of each item and courier availability to send them. The prices for delivery are as follows:
- 440gm PVC Banners - £9.95
- Vehicle Marketing - £9.95
- Clothing - £7.95
- Stickers - £7.95
To help our customers out we offer free delivery on a range of products available on our store. This is typically sent next day delivery to help ensure your products arrive on time. The following products that come under this category are:
- Business Cards
- Door Hangers
- Business Cards
- Roller Banners
- Wedding stationary
- Business Stationary
- Marketing Materials (except vehicle marketing)
-Order Cancellation / Returns Policy
We want you to be 100% satisfied with the products you receive and the service we provide, so if there are any issues with your order, then please do not hesitate to contact us and we will be happy to help you out as best we can. In order to assist us resolve any issues to your satisfaction we would request that customers contact us as swiftly as possible following order placement if you have any reason to cancel or change your order details. Orders which have already been dispatched and are subsequently cancelled will be subject to any postage/product charges incurred as a result of this cancellation.